Shipping & Returns
Delivery, pickup and returns.
How 26 CARE orders are collected and delivered across the UAE, and how to arrange a return.
Courier pickup
Orders confirmed before 6:00 PM are eligible for same-day courier pickup. Orders confirmed after 6:00 PM are scheduled for pickup the following day. All times are UAE local time.
Delivery within 24 hours after pickup
Delivery is normally within 24 hours after the courier picks up your order, depending on the courier route. Same-day delivery is not promised.
Delivery time
The delivery time depends on the driver's route. Customers cannot select or request a specific delivery time.
Returns & exchanges
Returns are accepted within 5 days of receiving the order, provided the product is unopened, unused, and in its original condition and packaging. Contact us on WhatsApp, or email contactus@twentysixcare.com, to arrange a return.
Still have a question?
Message us on WhatsApp or email us — we're happy to help.